My complaint:
Customer (Phil….) – 08/15/2007 06:56 AM
Does anyone know why the 7:45 Jamaica-Penn “express” was held for 15
minutes today at Jamaica? The train arrived at 7:50 (5 mins late in
the real world). Just before it arrived, the 7:45 to FBA (my train
from WH) was last called and left. No announcements made about it
being late, nothing.

So the 7:45 arrives and we sheeple get on…and it sits there. After
a few minutes, we saw important looking Fail Road types with walkie
talkies squawking, shiny badges, serious looks and walking down the
platform as if their feet were stuck in gooey glue.

There was meeting of the brains around the 8th car (these serious
Fail Road types and the crew). And still, no announcement. But
wait! There’s a train on track 4! It says Penn Station! That’s the
train I wanna be on! Now there’s a steady trail of morons running
out of the train to track 4. What they didn’t notice was that it was
a “No passengers” train. I heard someone say, “maybe they’ll stop
here and help us”. HAHAHAHAAH!!! You are so naive lady. Said morons
file back into train. There were other trains that arrived like the
7:53, but by the time it was announced and I ran down the platform up
the steps (with the leadfeet) and down the steps again, I would have
missed it).

So, it’s now about 8:05, the meeting outside the train is still
ongoing. I wonder what they’re speaking about? Astrophysics, the
Mets, the Yankees, where to go for lunch?

A lady by the door then asks a collector if we’re leaving soon and he
says, “yeah, we are”. She goes, “now”? He says, “whenever we feel
like leaving” NICE!

So we finally leave, no announcement, no apology, Nothing. Tickets
weren’t even taken. If they were, there would only be shreds of the
collectors uniforms left.

Total travesty. How come there was no announcement made? How come
we were held there for so long. What was the problem?

I was 10 minutes late. While I do not punch a time card, it would be
nice to know what the problem was this time. I didn’t see any rain,
or snow. Could it have been “switch problems” or the usual shoddy
service we have come to know from the FAIL ROAD.
You have a lot of work ahead of you, Ms. Williams…..it’s been
broken since 1834.

Their Reply:
Subject
—————————————————————
Why Was the 7:45 “Express” to Penn From Jamaica Held for 15 minutes
on 8/14?

Discussion Thread
—————————————————————
Response (Jennifer Uihlein) – 08/28/2007 03:05 PM
Dear Mr. L:

Thank you for your e-mail. Please accept my apologies for your
dissatisfaction with the service provided on August 14, 2007. We
recognize that effective communication with our employees and
customers is essential, and on that end, we regret that we did not
meet those needs. As information, on the date you referenced, the
train scheduled to depart Jamaica at 7:45 AM and arrive at Penn
Station was delayed in Locust Manor due to an ill passenger. The
customer was removed upon arrival at Jamaica Station.

I appreciate your understanding in this matter and hope that your
future travels are more satisfactory in nature.

Sincerely,

J. Uihlein
Editorial Officer
Public Affairs

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Question Reference #070815-000005
—————————————————————
MTA Service: Long Island Rail Road
Sub-Product: Penn Station & Western Terminals
Category: Complaint
Date Created: 08/15/2007 06:56 AM
Last Updated: 08/28/2007 03:05 PM
Status: Closed
Date/Time of Event: 08/14/2007 07:45 AM

Location of Event
—————————————————————
Jamaica Station

My comment:
Next time, just tell us that the train is being delayed for whatever reason. Don’t just leave us hanging there.
Typical. What else should we expect. I bet the passenger was sick because of the shit service.